4 reviews from our community
The customer service is outstanding! Matt helped from the minute we walked in. Completely friendly, professional, knowledgeable and respectful.
This morning my store specialist (Darrell Wright) was very professorial in answering the questions I had with my bill. He helped me out so much. Thanks again Darrell.
Dez is an exemplary rep. I came to the store with a very complicated request. She listened to my concern, was very knowledgeable about all topics and was able to resolve the issues accurately and timely. I cannot thank her enough. This is one of a kind service. I only wish Spectrum had more staff like that; but then again, she's one of a kind. I know she was training other staff. I hope they (and Spectrum) realize what a gem of an employee and a human being she is. Dez, thank you very much!
I came to colonie center spectrum with a list of issues regarding my mothers home cable/telephone etc. I thought my issues were resolved at the Latham store however they were more of a mess than before. . John Kruppenbacher was so knowledgeable and professional to work with . He went above and beyond to make sure my moms phone issues and cable were resolved . John K needs to be recognized at Spectrum for a job well done . I am one satisfied customer ! If you want great service __see John K. Thank u John!
