Freewheel Bike Shop

I had an issue with their shop as they did not back up their work and then tried to gaslight me into their story. This is the sort of response I received from Matthew McGowen. Tells you about their customer service. Matthew McGowen wrote:
Great - I am not sure if you are aware of this, but the more you are a whiny, sniveling little baby online, the more people are inclined to ignore your opinion. So thank you for that. We still have, and will continue to have, a nearly 5 star review average. Maybe look inward and consult a therapist. Also, since you like giving out your 2 cents so much, I have added $0.02 to your credit account at our store. Feel free to redeem that at any time.

I ride 3000-4000 miles per year as a commuter and have used bicycles as my primary transportation since I was a teenager (46 years) This was my worst experience I have ever had with a bike shop. My hydraulic brakes were "repaired" and I was charged $134. Within 1 week they failed by leaking again - contaminating the new pads I suggested I put in. It was a complete waste of money. I tried to work something out with management but was gaslight and insulted. Would give 0 stars if possible.

Absolutely Awesome couple of young men with great service and business sense.
Will be back for all my service and some more bikes for family.
I am an 1 1/2 away and well worth the trip.
John Escobar

Not a good experience. Sellers were shady, had bikes listed on facebook under personal names at higher prices than the bike shop. To avoid sales tax? Unknown. Not impressed

We love Matt and the bike shop crew! We purchased our Himiway Cruisers with the patient help from Matt. He assembled them perfectly and made adjustments with kind accommodations. Our first year with our e-bikes and love our rides! Thank you Freewheel 😊

I am impressed by their work. Matt and the staff were kind and accommodating, even when they were busy. Will return for sure.