What does using an ATM properly have to do with training, careers or HR? A lot actually.
I hate using ATM’s most of the time because people spend so much time at the ATM you’d think they are opening up in account or something. One of my zany ideas that I gave to a couple people who work at banks is that they should have people standing out at the ATM’s from time to time to manage crowd control and show them how to use it properly!
One of the exercises I have my students work on in HR class is writing together a training procedure for how somebody who has never used an ATM for can use one effectively. None of my former students have gotten it right so far (at least in my mind).
Here is what I feel is the proper procedure for using an ATM
1. Prior to pulling into the parking lot or approaching the ATM, have all checks signed, your card out of your wallet, and be prepared for whatever transactions you are going to complete
2. Insert card into ATM within 5 seconds of approaching the machine, and enter PIN
3. Complete your transactions
4. Pull away from ATM and replace your card in your wallet.
What my students have always forgotten is #1. Many people, in any situation, forget the preparatory steps that need to take place before an actual procedure begins. This ATM instruction guide is an example of how you can incorporate preparatory steps into any training model.
So the next time you pull up to an ATM, if I am behind you, I hope you are following my guidelines!
