Not everyone can handle or be available for a 40 hour workweek. Some of the best employees available may only be able to work for you as a second job or as a part-timer with flexible hours. Why lose a...
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Guest Recovery Situations
Dealing with guest recovery (or customer service recovery) in a workplace is sometimes a lost art; many businesses will give away too much or (sometimes worse) not even say sorry when they have messed up a guest or customer's experience.Many...
HR in Baseball – The Two Out Intentional Walk
As I crawl out of the fetal position after my beloved Yankees were eliminated from the playoffs, I look back on the autopsy of the season and look at a couple key causes, one being the two-out intentional walk.A couple...
More Information on the Walt Disney World and Disneyland College Programs
Once again, it was a magical experience attending the Walt Disney World College Program presentation at Schenectady County Community College. If you weren't able to attend, remember to visit the College Program website to participate in the E-Presentation.In 1994, Disney...
Walt Disney World College Program Presentation at SCCC Thursday 10/21 at 12:30pm
Come find out about college student internship opportunities for the Walt Disney World and Disneyland College Programs. Tomorrow's presentation at SCCC is the second of two being held at Schenectady County Community College. It is at 12:30 and runs about...
Book Review: Culinary Careers: How to Get Your Dream Job with Advice from Top Culinary Professionals
On my regular stop to the library, I picked up a copy of Culinary Careers:How to Get Your Dream Job with Advice from Top Culinary Professionals. I'm sharing some of its findings with some of my students and advisees who...
Response to Continuing Education for Employees
Here are some of the responses to my question on how companies provide continuing education for our employees"We give our employees a budget of $500 a year for continuing education classes. They just need to run the event by us...
Continuing Education for Employees
Many companies offer additional benefits in the form of tuition reimbursement to their employees to keep them at the top of their game. However, this may be cost prohibitive to the small business owner. There are, however, a multitude of...
Employee Arrogance Vs. Helping Customers
There is a coffee shop I refuse to go to when there is a certain employee working because I am tired of the poor service and attitude that he gives off. I'm not sure if he is a manager or...
Other Thoughts on “Attendance in the Classroom and the Workplace”
This summer, I wrote a column on attendance in the classroom and the workplace. Upon doing further research, I discovered that this topic is covered extensively in a variety of mediums. The Georgia Department of Techial and Adult Education...