In the Fall 2007, one of the first classes I taught involved a real-time case study of the airlines to determine ways that they could make more money. A recurring theme that came up during class discussions and student research was that airlines should charge money for luggage or at least outsource the services.
Following a few weeks of discussions, the students and I decided to send letters to many of the major airlines; several responded with emails or letters of thanks for our input.
No less than a few months later, we began to see that airlines began to charge for luggage handling.
Whether it is your classroom, your office team, or just you, remember that your words and ideas, expressed, can have a huge impact.
Don’t let a good idea go to waste!
