In the spirit of community and giving back, companies will participate in charity events and fundraising to show that they care and to feel good about the efforts they undertake. However, a common theme I hear back from many people...
Note: Albany.com is not responsible for posts and comments written by non-staff members.
Do You Have A Wedgie About Communications?
Underwear sales may be skyrocketing soon due to people realizing that they've had a wedgie that needs to be removed. More and more, I've noticed how much people have a giant wedgie when it comes to communications. Examples of giant...
Customer Retention Strategies at SmAlbany
Come to our presentation at 8am this Tuesday at the SmAlbany event. Here is the full lineup of workshops and presentations in our room (there are two other rooms also with presentations) Boardroom (2nd Floor South Rotunda) 8am Customer Retention-Best...
How a Groupon or Other Promotion Can Affect Your Human Resources
I had the unfortunate experience of seeing a Groupon go wrong at a local business. I went to purchase something with a Groupon that was good through tomorrow, and the person at the counter told me that they were no...
Fans on The Road – HR in Baseball – Yankees in Washington and Atlanta
I always get overwhelmed with excitement when the Yankees play on the road and have a huge following of fans where they go. This past week, it was very apparent at both Nationals Park and Turner Field that fans from...
Amazing Things About Working For Yourself
As I reflect back on the past 7 years of having my own business, I discovered that with all the highs and lows I have experienced, there are some tremendous perks to working for yourself that no full-time position has...
April 1 – The Day The Phone Will Go To Voicemail – Disruptive Communication
This isn't an April fools joke - as of April 1st, I am no longer answering my phone. Yes, you heard it right, I am no longer answering phone calls after April 1st. Why? The phone is the most disruptive...
Are you an AA, BB, CC, DD, or FF Contact or Networker?
With all of the ways to communicate, the type of person you are as a communicator and can impact how successful you are at growing your network. What grade would you give yourself? Let's look at the different type of...
No Does Not Equal No Business In The Future
A disturbing trend I've witnessed over the past few years is the trend for someone to avoid doing business with someone because they have been told "no" or "we're not interested" in a service provided by another. The pattern is...
Teaching New Technologies to Customers
In high school, when I was working at Copps Hill Shell in Ridgefield, CT, we were one of the first gas stations in the area to get credit card readers at the pumps for customers to pay at the pump....