I've been a member of LinkedIn since it was an invite only site. My buddy Hugh turned me on to the site and since then I've seen it grow into a multi-million member networking site.Of late, I've noticed more and more...
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Putting Personality into Your Performance at HR or Business Trade Shows
This past Saturday I had a table at a local trade show/craft fair, and had great results meeting some new potential customers and clients. In the facility with 29 other vendors, I saw varying degrees of interest in selling and...
Enter for a Chance to win an iPod Touch and Meet Robert Braathe in Scotia NY Saturday 11-4
This Saturday at the Baptist Health 7th Annual Holiday Celebration in Scotia, NY, I will have a booth from 11-4 offering advice on business, technology and human resources. At my booth, you will get the chance to win an iPod...
Professionally Falling in Love
Do you go to a business because you have "fallen in love" with the people that work there? Or do you have people you work with or for who make you feel passionate about going to work everyday? There are...
Creating Magic – Lessons from Lee Cockerell
One of the great leaders during my time at Disney was Lee Cockerell. I had the pleasure of participating in his Time Management workshop while I was a manager there. His manner of speaking and approaching the topic was so...
Trade Show Etiquette and Protocol
I attended a trade show this weekend with my mentee to show him how companies promote themselves and how they do a good or poor job of representing their brands well.What I found at this particular show was either apathetic...
From Grids to Grins: Labor Scheduling Tips
From a high school job managing a gas station to a 120 room hotel, from a restaurant serving thousands of people day to a 1200 room resort, as well as in retail, my travels through my career have included time...
Guest Recovery Situations
Dealing with guest recovery (or customer service recovery) in a workplace is sometimes a lost art; many businesses will give away too much or (sometimes worse) not even say sorry when they have messed up a guest or customer's experience.Many...
Walt Disney World College Program Presentation at SCCC Thursday 10/21 at 12:30pm
Come find out about college student internship opportunities for the Walt Disney World and Disneyland College Programs. Tomorrow's presentation at SCCC is the second of two being held at Schenectady County Community College. It is at 12:30 and runs about...
Book Review: Culinary Careers: How to Get Your Dream Job with Advice from Top Culinary Professionals
On my regular stop to the library, I picked up a copy of Culinary Careers:How to Get Your Dream Job with Advice from Top Culinary Professionals. I'm sharing some of its findings with some of my students and advisees who...