There is a coffee shop I refuse to go to when there is a certain employee working because I am tired of the poor service and attitude that he gives off. I'm not sure if he is a manager or...
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From The Archives: Job Fairs
Last year, I wrote several columns on Job Fairs and how to make them successful. In anticipation of next Tuesday's job fair in Saratoga Springs, here are some things to keep in mind around job fairs. After reading this, check...
Remembering “The Boss” – George Steinbrenner – HR in Baseball
Yesterday at Yankee Stadium, a memorial was erected for the late owner of the New York Yankees, George Steinbrenner. What Mr. Steinbrenner did for baseball, his community, and communities around the Tampa area (where he hailed from) will live on...
Joba Chamberlain – 8th Inning or Not – Situational Leadership
Sometimes people on your staff aren't suited for particular roles, and it is management's job to ensure that their employees are not put in roles that they cannot handle.In baseball, the 8th inning role for pitchers generally is given to...
Attendance in The Classroom and The Workplace
I'm a stickler when it comes to attendance, and my students and former staff are well aware of how irritated I get when someone is late, wants to leave early, or doesn't show up without notice.I think it is very...
Reader Feedback: Best Practices Shared – Work in Non-Peak Hours
On August 12th, I posted a column asking the following questions. Here is feedback from readers, as well as some ideas from me.What activities do you involve your team in during non-peak hours? How can your team be managed more...
Back to Basics – Appreciation, Respect and Trust
How about respect? Sometimes people are just looking for recognition of their efforts through respecting their time and brain. People want to know that their reputation doesn't need to be proven time and time again. As well, many people long...
Facing Difficult Moments in The Workplace
There are times you feel that you need another voice to calm your storm and no voice is to be found, and it is during these times that the solution is to take a deep breath and realize that you...
Meeting People in Different Contexts and Situations
I always marvel at the surprise or lack of awareness when people run into me or others when it is out of context or out of the normal routine. When people see me at the gym, walking around town, or...
Work During Non-Peak Hours
Some of the greatest waste in organizations comes during non-peak hour employment periods. In retail, especially, certain times of the day require minimal staffing and maximum productivity.Effective operations will do their best to monitor sales per labor hour or similar...