I remember the fun I had working at a gas station growing up and the people who would come in and treat me as if I didn't have a brain. Apparently, to many of the customers, it wasn't logical that...
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A Disturbing Trend – Shame vs. Apology
I've heard from colleagues and I have experience it myself; there is a lack of apologies for mistakes because people are ashamed to admit they are wrong. Have you ever had an employee or coworker just walk off the job...
2012 – 20 Ways to Get 12 Things Done Right
It's that time of year again where resolutions are broken, goals are set, new ideas are tested, and often the same results are attained using different means. For 2012, I suggest finding 20 different ways of getting 12 things done...
Committ-ee! – The Value of Committees
I've been on committees over the years and I must say that the value of them is suspect. A good committee commits to creating a solution to a problem, where most committees I've encountered should be called Committ-ees because they...
Why You Need a Good GPA – (and I don’t mean Grade Point Average)
Earlier this year, I wrote about Attitude, Attendance, and GPA and why most employers and schools that matter don't care. Today, I expand on this thought by coming up with a new meaning for the GPA acronym. Genuine Professional Attitude...
The Value of You’re Welcome Notes
I've spoken for years with friends about wanting to invent a concept called You're Welcome Notes. My friends have said although it sounds like a great idea, they wonder where the endless cycle of Thank You and You're Welcome will...
A Letter to Santa – Or Anyone!
As children, those who celebrate Christmas are told to be nice and good and to write to Santa with what they want for Christmas. As adults, I think we could all take our parents' advice and do the same thing...
The HR Implications of Bricks and Mortar vs. Internet Retail
After a recent shopping experience where I felt like I was treated like a criminal for going in for a price adjustment, I have almost completely abandoned traditional shopping entirely. I've grown tired of the lack of care of the...
Holiday Hours for Businesses – Labor Scheduling
Does your business have holiday hours? How do you determine who will work and when? In many businesses, seniority is the only tool used to determine who works on the holidays and who doesn't. If seniority is your only basis...
HR and Small Business Saturday in Saratoga Springs
Does your staff know what Small Business Saturday? Founded in 2011 by American Express, Small Business Saturday has become one of the new shopping phenomenons along with Black Friday and Cyber Monday. Small Business Saturday is designed to encourage people...