Do you go to a business because you have "fallen in love" with the people that work there? Or do you have people you work with or for who make you feel passionate about going to work everyday? There are...
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Tactful Ways for Dealing with Disgruntled Employees
We all may have encountered in our time coworkers, peers, or even people we work for who are disgruntled with their work situation (or with the people that they work with). There are many strategies out there to deal with...
HR and Why Peyton Manning is not the greatest quarterback of all time
Sorry Manning lovers, Peyton Manning is not the greatest quarterback of all-time. As a football fan, I'm tired of hearing announcers, fans, and players drool over how "great" he is and how he seems to be "the best of all...
Creating Magic – Lessons from Lee Cockerell
One of the great leaders during my time at Disney was Lee Cockerell. I had the pleasure of participating in his Time Management workshop while I was a manager there. His manner of speaking and approaching the topic was so...
Teaching Up or Teaching Down To the Level of the Students/Trainees
Much debate exists around the kind of training and teaching methodology that should be in play when dealing with students and trainees of various skill levels.In practice, I've always felt is was best in any training or teaching situation to...
From Grids to Grins: Labor Scheduling Tips
From a high school job managing a gas station to a 120 room hotel, from a restaurant serving thousands of people day to a 1200 room resort, as well as in retail, my travels through my career have included time...
Business, Education, Students and Teachers – The B.E.S.T.
How do we create the B.E.S.T opportunities? By creating links between the business community, our schools and colleges, and our students and teachers. This past week, I arranged for two companies to visit my students for a brief introduction. These...
Driving and HR – The People Who Pull Up Behind You on A Hill
On Lake Avenue in Saratoga, there is a hill at a traffic light where I am waiting for someone to pull so close that I accidentally back into them because they are too close to me. It's frustrating; I leave...
Flex Time and Flexible Work Schedules
Not everyone can handle or be available for a 40 hour workweek. Some of the best employees available may only be able to work for you as a second job or as a part-timer with flexible hours. Why lose a...
Guest Recovery Situations
Dealing with guest recovery (or customer service recovery) in a workplace is sometimes a lost art; many businesses will give away too much or (sometimes worse) not even say sorry when they have messed up a guest or customer's experience.Many...