I always marvel at the surprise or lack of awareness when people run into me or others when it is out of context or out of the normal routine. When people see me at the gym, walking around town, or...
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Work During Non-Peak Hours
Some of the greatest waste in organizations comes during non-peak hour employment periods. In retail, especially, certain times of the day require minimal staffing and maximum productivity.Effective operations will do their best to monitor sales per labor hour or similar...
HR in Baseball – Firing The Manager
The Seattle Mariners recently fired their manager, pitching coach, bench coach, and performance coach about 2/3 of the way through an abysmal season. The management of the organization felt that a drastic change needed to take place to recharge a...
Left Turn Lanes and Business Transitions
Today I present to you the first post in a series I call "Driving and HR". One can learn a lot by looking at situations on the road and how they can translate and correlate into dealing with situations in...
Concert Audience Reception and The Workplace
I've attended a few concerts this summer at Saratoga Performing Arts Center (SPAC) and one at the Comcast Theatre (formerly the Meadows) in Connecticut, and have found the experiences to me amazing. What has appealed the most is the bands...
Hate Everyone (And Slowly Let People Endear Themselves To You)
The title of today's entry is a quote from one of my father figures and favorite clients. He told me that he has followed this motto through his life and it has helped him develop stronger relationships and to protect...
Managing to Do Nothing
One of my all-time great insults was when I told someone that indeed they were a manager - they managed to do nothing.As managers, there is a fine line between managing and leading and doing too much work that can...
How to Use an ATM Properly
What does using an ATM properly have to do with training, careers or HR? A lot actually.I hate using ATM's most of the time because people spend so much time at the ATM you'd think they are opening up in...
A Smile is Worth a Sale
As I meandered through a sea of gift shops in Lake George today, I was struck by the lack of customer service at any place I went into. There were the same product lines in almost all of the stores,...
When HR Fails to Do Its Job – An Excerpt and Analysis
Michael Wade recently posted a story on US News and World Report's websited called "When HR Fails to Do Its Job". In it, he discussed the effects of inaction by HR professionals when their are problems in the workforce.Very often,...