Q: I got offered a position that I am not going to accept? What is the best way to turn down the offer?A: The golden rule applies here. If you were turned down for the position, how would you like...
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Long-Term Relationship Development Leads to New Opportunities
Developing stronger relationships with your current or former customers, employers or clients can lead to growth opportunities and possible future employment opportunities.Throughout my life, I've been blessed with relationships with people that have lasted a lifetime. In 1997 I met...
Managers Working in The Trenches
Q: In a class we talked about an executive from Vodafone who discarded his executive suite and now works everyday with the other employees. My question is this, is it really such a wise move for him to be with...
Behavior Modification and Absenteeism
Q: What are some of the intended consequences of applying behavior modification based on the growing problem of absenteeism and excessive sick leave? A: Behavior modification is meant to be used to reward people for what they do well and...
Appropriate Confidence Levels in Interviews
I've been blessed to have the opportunity to be on both sides of the interview table on several occasions. Early in my career, I had opportunities to hear from the very best in my companies share with me their experiences...
Over time, Overtime May Be Better Than Undertime
One best practice I saw employed at a retail business was to give employees voluntary overtime on a regular basis rather than hire an additional full-time employee. It enabled the store to keep two or three employees happy. These employees...
Hiring Inexperienced over Experienced Workers
Q: Why do you think that managers hire unqualified people? Example - you have 3 candidates for the same job; one who is older and very qualified, one who is qualified, and one with no experience and knows nothing about...
Question on Resumes Sent Via the Internet
Q: What are some key things that you can do to make your resume stand outwhen applying for jobs via the internet?A: Here are a few suggestions that I have found have worked for me and others.THE BASICS1. Bulleted lists of...
Planned Obsolescence
"I don't know how long it's been going on, I don't know how long the colors were changing to gray..." from Michelle Branch's "This Way"Sometimes it hits us by surprise when a layoff comes, or when a change in our...
Dealing with a Creative but Abrasive Voice
Q: Suppose that you had a very creative member of your team. They're constantly coming up with excellent ideas that should be brought up at meetings. However, this persons etiquette isn't the best. Would you let others voice their ideas and...