A well-run organization will have people of all ages working with one another sharing ideas and best practices. Having a wealth of experiences along with new ideas and create opportunities for both new perspectives and new learning experiences for all.The...
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Personal Braining
Personal braining is personal training for your brain. What are you doing to train yourself (or train your people) to keep their brains sharp?Here are some suggestions for getting yourself involved in a successful "personal braining" program:1. Read for pleasure,...
Perennial Malcontents and Pretend Activists
Do you have someone in your organization who constantly is displaying a "woe is me" or "I don't like this" attitude? Perhaps you have a perennial malcontent on your hands. Do you have someone who likes to stir up everyone,...
Document, Discipline, Dismiss
I am often asked questions along the lines of"How do I make this person work harder?""How do I keep this person from coming in late all the time?""XXXXX hasn't done anything productive for the last XXXX months, what can I...
How high is Your MPH level?
Manners, Positivity, Heroics was a book I wrote in 2005 about a methodology called Manners, Positivity, Heroics. When practiced, these three traits can lead to a very productive and vibrant workplace.Manners - As I've explained in a prior entry on...
Behavior Modification and Absenteeism
Q: What are some of the intended consequences of applying behavior modification based on the growing problem of absenteeism and excessive sick leave? A: Behavior modification is meant to be used to reward people for what they do well and...
Hiring Inexperienced over Experienced Workers
Q: Why do you think that managers hire unqualified people? Example - you have 3 candidates for the same job; one who is older and very qualified, one who is qualified, and one with no experience and knows nothing about...
Planned Obsolescence
"I don't know how long it's been going on, I don't know how long the colors were changing to gray..." from Michelle Branch's "This Way"Sometimes it hits us by surprise when a layoff comes, or when a change in our...
Dealing with a Creative but Abrasive Voice
Q: Suppose that you had a very creative member of your team. They're constantly coming up with excellent ideas that should be brought up at meetings. However, this persons etiquette isn't the best. Would you let others voice their ideas and...
How to Get into a General Manager position at a hotel
Q: I'm close to graduating with a degree in hotel and restaurant management, and my advisor suggested I should be looking at opportunities in Food and Beverage since I want to be a GM of a large scale property. Do...