Not everyone can handle or be available for a 40 hour workweek. Some of the best employees available may only be able to work for you as a second job or as a part-timer with flexible hours. Why lose a...
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Guest Recovery Situations
Dealing with guest recovery (or customer service recovery) in a workplace is sometimes a lost art; many businesses will give away too much or (sometimes worse) not even say sorry when they have messed up a guest or customer's experience.Many...
HR in Baseball – The Two Out Intentional Walk
As I crawl out of the fetal position after my beloved Yankees were eliminated from the playoffs, I look back on the autopsy of the season and look at a couple key causes, one being the two-out intentional walk.A couple...
More Information on the Walt Disney World and Disneyland College Programs
Once again, it was a magical experience attending the Walt Disney World College Program presentation at Schenectady County Community College. If you weren't able to attend, remember to visit the College Program website to participate in the E-Presentation.In 1994, Disney...
Continuing Education for Employees
Many companies offer additional benefits in the form of tuition reimbursement to their employees to keep them at the top of their game. However, this may be cost prohibitive to the small business owner. There are, however, a multitude of...
Employee Arrogance Vs. Helping Customers
There is a coffee shop I refuse to go to when there is a certain employee working because I am tired of the poor service and attitude that he gives off. I'm not sure if he is a manager or...
Remembering “The Boss” – George Steinbrenner – HR in Baseball
Yesterday at Yankee Stadium, a memorial was erected for the late owner of the New York Yankees, George Steinbrenner. What Mr. Steinbrenner did for baseball, his community, and communities around the Tampa area (where he hailed from) will live on...
Building a Successful Internship Program
What does it take to build a successful internship program? Here are some items to consider1. A structured job description of the internship2. Key relationship development with the interns and management3. A solid interview process for placement4. A strong relationship...
Management vs Management Interns
Q: I've had trouble filling a management position recently; I'm either getting people who are too qualified, live too far away, or not qualified enough. What do you suggest?A: Perhaps the answer lies in providing internship opportunities to those wanting...
Joba Chamberlain – 8th Inning or Not – Situational Leadership
Sometimes people on your staff aren't suited for particular roles, and it is management's job to ensure that their employees are not put in roles that they cannot handle.In baseball, the 8th inning role for pitchers generally is given to...